Technical Support

Trouble Response

When trouble strikes with your computer system or network Shadow Security can quickly and effectively resolve the issue for you. Our staff are trained in supporting any of the following software or equipment:

Technical Support

  • Microsoft Windows (2000, XP, Vista and 7)
  • Microsoft Server Systems (2003, 2008 and 2010)
  • Microsoft Server Software (SQL, IIS, ActiveDirectory, etc. )
  • Apple Mac OS X and Apple Server
  • Linux and BSD variants
  • Desktop Computers, Laptops, Smartphones and Tablets
  • PoS Terminals and Devices
  • Cisco Networking Hardware

Our support options include Phone, E-mail and Internet Remote Connection, or one of our friendly technicians can visit you onsite. Either way, we will have your systems back up and running quickly so you can focus on the things that matter most.

Business Support Agreements

In addition to the above fast and effective support options, we offer our business clients a customised support agreement which ensures issues are targeted and resolved before causing significant impacts on your business. Support Agreements give you the peace of mind that your IT Systems are maintained and audited regularly to reduce and manage any surprises which may otherwise decrease performance and efficiency in a standard 'Break-Fix' support scenario. Some of the many benefits our Support Agreement customers enjoy include:

  • Priority Support
  • Thorough Job Ticketing
  • Advanced Systems Monitoring
  • Fixed monthly costs
  • Reduced hourly rates
  • Greater peace of mind

Please Contact Us for further information regarding our support agreements.